Customer & Consumer Service Department

Need help with your tree or other item? To expedite the processing time, it's required to fill out the Customer Service Form. Please note for any warranty claims, a valid store receipt is required. The Customer Service Team is working to make certain our customers have the necessary support during this upcoming season, but message return times and warranty processing times may be longer than usual. Thank you for your patience and understanding during this unprecedented time. 

Phone: (877) 966-4645
Fax: (866) 411-1812
Email: service@eq2inc.com