Missing Parts or Instructions

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Missing Parts

After complete assembly and review of all the parts included in your box, you find that a piece is missing then please use our online Customer Service Form (below) or contact us to request the items.

Please be aware, the customer service team is working to make certain our customers have the necessary support during this upcoming season, but message return times and warranty processing times may be longer than usual due to COVID-19. Thank you for your patiences and understanding during this unprecedented time.


Missing Instructions Manuals

If your tree is missing instructions, please contact us to request it.